● Support · Usually answered within 24 hours QRIS · Virtual Account · E-wallet · Retail Batam, Indonesia · Monday to Friday, 09.00 to 18.00 WIB ● Support · Usually answered within 24 hours QRIS · Virtual Account · E-wallet · Retail Batam, Indonesia · Monday to Friday, 09.00 to 18.00 WIB
Support

How can we help you?

We are a small team, so the person answering your question is the same person who built the product. No tickets lost in a queue, no canned replies. We usually reply within 24 hours, and on WhatsApp during business hours it is normally much faster.

Chat on WhatsApp → Email support →
● Monday to Friday, 09.00 to 18.00 WIB
WhatsApp ok · English or Bahasa Indonesia
Channels

Pick the right door.

Four ways in, one team behind all of them. Choose the one that matches your issue and you will reach the right person faster.
WhatsApp
+62 851-1778-8089

The fastest route. Best for quick questions, sign in trouble, payment problems, outages, or anything that needs a bit of back and forth.

Business hours: minutes to hours
Open chat
Email
admin@dgx.co.id

Best for detailed bug reports, billing and invoices, refund requests, personal data requests, and anything that needs a written trail.

Reply < 24 business hours
Send email
Project form
Custom build & scoping

Got something you want built, or questions about scope, timeline, and budget? Fill in the form on the homepage and we reply with an honest estimate.

Free 30 minute discovery call
Open form
Account & billing
my.dgx.co.id

Checkout, change plans, view and download invoices, manage team members, and cancel. All of it is self service.

Self service, 24 hours
Open dashboard
By product

Help for each product.

Mention the product name when you contact us and you will land straight with the person who works on it.
Woalz
Woalz
Live · Marketplace

Purchases, IDR payments, refunds, app updates, and both buyer and developer accounts. For transaction issues, include your order ID.

Open Woalz
DGX Travel
DGX Travel
Live · Umrah & Hajj

Pilgrim and trip registration, payment tracking, documents, tenant portal, and custom domains. Include your travel tenant name when you report an issue.

Open DGX Travel
DGX
DGX account
One account for every app

Sign in trouble, password resets, changing your email, managing team members, checkout, or switching plans. Start at the account portal, and message us if you are still stuck.

Manage account
DGX Sigap
DGX Sigap
Coming soon · AI customer service

AI that answers customers on WhatsApp, Instagram, Telegram, and your website. Still being built, not usable yet. Tell us if your business needs it.

See details
DGX Hub
DGX Hub
Coming soon · Team workspace

Tasks, chat, wiki, CRM, and time tracking in one place. Still being built, not usable yet.

See details
DGX Toko
DGX Toko
Coming soon · POS & inventory

Multi-branch point of sale with inventory and customer loyalty, offline tolerant. Still being built, not usable yet.

See details
Custom build projects
Custom build projects
Services clients

If we built something specifically for you, use the direct line to your project team. The bug fix and security patch warranty follows your project tier.

See service tiers
Payments

Paid through Duitku.

Every DGX subscription payment is processed through the Duitku payment gateway. Prices are always in Indonesian Rupiah and final at checkout.
Available methods
QRIS
Any QRIS-enabled app

Scan the QR code from any mobile banking or e-wallet app that supports QRIS. The code stays valid until the transaction window closes.

Virtual Account
BCA · BNI · BRI · Mandiri · Permata

A unique virtual account number is generated per transaction. Transfer from an ATM, mobile banking, or internet banking at any bank.

E-wallet
OVO · DANA · ShopeePay · LinkAja

Pay straight from your digital wallet balance. You are redirected to the e-wallet app and returned to the payment status page.

Retail
Alfamart · Indomaret

Pay cash at a minimarket counter using the payment code we issue. Useful if you do not use a bank account or e-wallet.

01

Pick a plan

Every plan and its price in Rupiah is listed on the product pricing page.

02

Checkout

Sign in to the my.dgx.co.id account portal, pick your plan, then continue to the payment page.

03

Choose a method

Duitku shows the available methods and any service fee before you confirm the transaction.

04

Pay

Complete the payment in your banking app, e-wallet, or at the minimarket counter before the window closes.

05

Activated

Duitku notifies our system and the subscription activates immediately. The invoice appears in your account portal.

Currency
All prices and transactions are in Indonesian Rupiah (IDR). No currency conversion and no hidden charges beyond what is shown at checkout.
Data security
We never receive or store card numbers, PINs, OTPs, or any payment credentials. The whole payment process happens on Duitku's side. Our system only receives the transaction status, success or failure.
Expired payments
If you miss the payment window, the transaction is cancelled automatically and no funds are deducted. Just start checkout again from the account portal.
Deducted but not activated
Send your payment proof, the amount, and the transaction time to admin@dgx.co.id or WhatsApp +62 851-1778-8089. We check the status with Duitku and resolve it within one business day.
Refunds
Cancelling mid-period is calculated pro rata under our Terms of Service. Refund requests go to our business email with the invoice number attached.
Invoices
Every transaction invoice is stored in the my.dgx.co.id account portal and can be downloaded at any time.
Response times

How fast we answer.

The same for everyone, free and paid plans alike. No priority queue and no customer tiers.
WhatsApp
Minutes to hours

During business hours. The fastest route when something is urgent.

Email
< 24 business hours

Including payment, invoice, and refund matters.

Service outages
Handled first

The only thing we put ahead of everything else, because it affects many people.

Data requests (PDP)
7 business days

Under Indonesian Personal Data Protection Law No. 27 of 2022.

Business hours: Monday to Friday, 09.00 to 18.00 WIB (UTC+7). Messages outside those hours still land and get queued.

FAQ

The questions we get most.

If your answer is not here, just message us. No need to be formal about it.
WhatsApp is the fastest route: during business hours we typically reply within minutes to a few hours. Email is answered within 24 business hours at the latest. Our business hours are Monday to Friday, 09.00 to 18.00 WIB (UTC+7).
No. Every user gets the same channels and the same response commitments, on free and paid plans alike. There is no priority queue and no customer tiers. The only thing we put ahead of everything else is a service outage, because that affects many people at once.
Payments are processed through the Duitku payment gateway with four method groups: QRIS, bank virtual accounts (BCA, BNI, BRI, Mandiri, Permata, and others), e-wallets (OVO, DANA, ShopeePay, LinkAja), and cash payment at Alfamart and Indomaret retail outlets. All transactions are in Indonesian Rupiah (IDR). Full details are in the Payments section.
Pick a plan on the product pricing page, continue to checkout in the my.dgx.co.id account portal, then choose your payment method on the Duitku page. Once payment clears, Duitku notifies our system and the subscription activates automatically with no manual confirmation. Your invoice is available in the account portal.
Send your payment proof, the amount, and the transaction time to admin@dgx.co.id or WhatsApp +62 851-1778-8089. We check the status with Duitku and resolve it within one business day. If the funds did arrive we activate the subscription manually. If they did not, the money returns to the source account under your bank or e-wallet issuer's policy.
No. We never receive or store card numbers, PINs, OTPs, or any payment credentials. The entire payment process happens on Duitku's side as a licensed payment gateway provider. We only receive the transaction status, success or failure.
If you cancel mid-period, the remaining time is calculated pro rata under our Terms of Service. Failed or expired payments are cancelled automatically and no funds are deducted. Refund requests go to admin@dgx.co.id with your invoice number.
Reset your password from the sign in page at my.dgx.co.id. If the reset email never arrives, check your spam folder first, then message us on WhatsApp with your account email so we can check it from the server side.
Send it to admin@dgx.co.id with: the steps to trigger it, what you expected, what happened instead, a screenshot or screen recording, the browser or device you used, your account or tenant name, and roughly when it happened. That usually lets us reproduce it without a round of follow up questions.
WhatsApp +62 851-1778-8089. It is the fastest route and it reaches the engineering team directly. We do not run a public status page yet, so for now outage notices and recovery updates go out over WhatsApp and email.
Email admin@dgx.co.id with the subject "PDP Request". We reply within 7 business days under Indonesian Personal Data Protection Law No. 27 of 2022. Details on what we store and for how long are in our Privacy Policy.
Yes. Our team handles both English and Bahasa Indonesia through the same channels. This page is also available in Bahasa Indonesia.
Business info

Who we are, where we are.

Full legal entity and customer support details, so you know exactly who you are transacting with.

Dragonix Interactive is a software studio based in Batam, Riau Islands, Indonesia. We build and sell subscription business applications for the Indonesian market, and we also deliver custom software projects for clients.

Subscription products already live: DGX Travel, operations software for Umrah, Hajj, MICE, and tour agencies, and Woalz, a digital app and game marketplace with Rupiah payments. Coming next: DGX Sigap (AI customer service), DGX Hub (team workspace), and DGX Toko (point of sale and inventory).

The full product list with prices in Rupiah is on the product pricing page. For custom software projects, the details are on the services pricing page.

Legal entity
PT. Dragonix Global Xperience
Trading name
Dragonix Interactive (DGX)
Line of business
Software development and subscription SaaS services
Business address
Komp. Mutiara Point, Blok A No. 54, Batam, Riau Islands, Indonesia
Business email
admin@dgx.co.id
Business phone
+62 851-1778-8089 (phone and WhatsApp)
Operating hours
Monday to Friday, 09.00 to 18.00 WIB (UTC+7)
Official website
www.dgx.co.id
Still stuck?

Just message us.

No bots, no ticket numbers. Describe the problem in your own words and a human who knows the codebase will answer.

Customer Support
PT. Dragonix Global Xperience
Komp. Mutiara Point, Blok A No. 54, Batam, Riau Islands, Indonesia
Phone & WhatsApp: +62 851-1778-8089
Email: admin@dgx.co.id
Operating hours: Monday to Friday, 09.00 to 18.00 WIB
Chat on WhatsApp → Email support →