ID
Terms of Service.
By accessing and using the dgx.co.id website and its products (DGX Sigap, DGX Sigap WA Gateway, DGX Travel, DGX Hub, DGX Toko, Woalz, etc), you agree to these terms. If you don't agree, don't use our services.
1. Our services
PT. Dragonix Global Xperience, operating as Dragonix Interactive ("DGX"), is a software studio that sells:
- SaaS products - ready-to-use applications (DGX Sigap, DGX Sigap WA Gateway, DGX Travel, DGX Hub, DGX Toko, etc) with a freemium model, plus the Woalz marketplace
- Custom development - websites, mobile apps, SaaS platforms, or games built to client specs
Product-specific details are governed by each product's Service Agreement.
2. Accounts
To use most products, you'll need to register an account. You must:
- Provide accurate information during registration
- Keep your password confidential
- Not share your account with others (except via permitted team features)
- Notify us if your account is compromised
3. Acceptable use
You may not:
- Use the service for illegal activities (fraud, spam, malware distribution, etc)
- Reverse-engineer, decompile, or scrape our products to build a competing service
- Resell access without written permission
- Upload content that violates Indonesian law or others' rights
- Exploit bugs to gain unauthorized access (please responsibly disclose to admin@dgx.co.id instead)
4. Payments
DGX products have Free (Rp 0), Starter (Rp 180,000/month), Pro (Rp 420,000/month or Rp 4,200,000/year, year 2+ loyalty price Rp 840,000/year), Lifetime (one-time Rp 9,880,000, includes 2 years of updates + priority support), and Enterprise (custom) tiers. Prices may differ per app, and limited-time promos apply as stated on the pricing page at the time of purchase.
Some retail-class apps use a 2% transaction fee model, capped at Rp 300,000/month for free-tier users.
Payments are processed through the Duitku payment gateway (QRIS, bank virtual accounts, e-wallets, and Alfamart/Indomaret retail), with manual bank transfer also available. All transactions are in Indonesian Rupiah. Refunds: pro-rated if you cancel mid-month. Details on the Product Pricing page.
5. Custom development
For custom services (web, app, SaaS, game), a separate contract is agreed after a discovery call. Standard terms:
- 3-stage payment: 30% kickoff, 40% midpoint demo, 30% on launch
- Source code transfers to client upon final payment
- Free bug fixes during warranty period (specified in proposal)
- Optional maintenance retainer after warranty
6. Disclaimer & limitation of liability
We aim for 99.9% uptime but don't guarantee error-free or never-down service. We are not liable for:
- Data loss due to natural disasters, major cyberattacks, or force majeure
- Indirect losses (lost profits, lost opportunity, etc)
- User-generated content (we're a platform; content is the user's responsibility)
Our maximum liability is limited to fees you've paid us in the past 12 months.
7. Termination
We may terminate accounts that violate these terms. You may stop using the service anytime - delete your account via the dashboard or email admin@dgx.co.id.
8. Governing law
These terms are governed by the laws of the Republic of Indonesia. Disputes will be resolved by good-faith discussion first, or via the District Court of Batam if discussion fails.
9. Changes
We may update these terms. Significant changes will be announced at least 30 days before they take effect. Continued use after an update means you accept the new version.
10. Contact
Questions about these terms: admin@dgx.co.id